Refund / Cancellation Policy

Sign in and open My Orders to check the latest order and payment statuses. Keep the permanent HIKI order number shown there. Order status and payment status are separate: an order can be saved while payment is still awaiting confirmation.

To request cancellation, use our Contact Us page and include your order number and the reason for the request. A request is not an automatic cancellation. We will review the order’s current processing, dispatch, and payment status before confirming whether cancellation is possible. Please do not make another payment while a payment-status question is being reviewed.

If you believe a payment was made for an order that was cancelled, not fulfilled, charged incorrectly, or otherwise requires review, contact us with the order number and relevant details. We will first verify the recorded payment and order status. A refund is not treated as approved until HIKI Kids has reviewed and confirmed the request.

If there is a problem with an item you received, contact us with your order number, the affected product, and a clear description of the issue. Please wait for instructions before sending anything back. Eligibility and the appropriate resolution are assessed from the order details and the circumstances reported.

HIKI Kids does not publish a fixed cancellation window, return period, refund amount, or refund-completion timeline on this page. Applicable details will be communicated after the request and payment record have been reviewed. Any approved refund will be handled through an appropriate available method and is subject to the processing time of the relevant payment service or financial institution.

Submit your request through the existing Contact Us page. Include enough information to identify the issue, but do not send passwords, one-time codes, or payment credentials. We may ask you to verify the customer account associated with the order before discussing order details.